Politique d’expédition

DELIVERY

We shall deliver Products ordered by you through a courier or postal service of our choice to the delivery address that you have given us.

We deliver within France, the EU and internationally. We are currently unable to ship to Ukraine, Russia and Belarus.

All orders to the EU and United States are shipped inclusive of duties and tax. No further costs are payable when you receive your order.

Please note that customs, duty and import fees (including tariffs and tax) (“Fees”) may apply if your Products are shipped to a destination outside of France and the EU. These Fees are not included in our delivery charges. Our Products are delivered duty unpaid. This means that we are responsible for transportation costs in the delivery of the Products (in accordance with the delivery charges set out below), but not for paying any Fees relating to your Product which are imposed at the destination. You are responsible for paying all such Fees directly to the relevant authorities.

When a parcel is delivered you will be asked to sign for it as proof of receipt. If you are not there, a card will be dropped through your door stating how to get your parcel.

Risk of loss or damage to the Products shall pass to you at the time of delivery.

For information regarding delivery methods, charges, and times, please refer to Shipping and Delivery on the Customer Service page.

If you have requested a specific delivery date (where such option is available to you) we will notify you if it is not possible to deliver on the relevant day and give you a new delivery time.

Please note that delivery times are only estimates.

DELIVER TO SHOP

For our French and EU stores we provide a free of charge in-store collection service. This option can be selected when you proceed to place your order through the Website.

Orders for collection at our Paris store will usually be ready for collection 4-6 working days after the Order Confirmation.

Please note -

• You will be notified by email or text when your order is actually ready for collection at the shop you selected
• You will need to provide proof of your identity in the form of a photo driving licence, passport or payment card used to pay for the order and a copy of the Order Confirmation to collect your order. If you authorise someone else to collect your order, they will be asked to produce similar proof of your identity and a copy of the Order Confirmation and
• Should you not collect your order within 14 days of the date when your order is ready for your collection, your order will be returned to our warehouse and you will receive a refund via your original method of payment.

If you wish to return your collected Products, you may do so at the Deeya Paris store. You may alternatively exchange your Products for items available in the store. Refunds (including part-exchange/part-refund, if applicable) cannot be issued in store and will be processed via our online shop within 10 working days of return.